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What to Expect When You Work With West… My pledge to you is to give you Client Centric Service (service that specifically focuses on the needs of the individual client) that combined with my years of experience and being a certified premier service professional will be a refreshing difference from what you would expect. What is Premier Service? Premier Service is an innovative way of doing business that sets me apart from my competitors while giving you the value and attention that you deserve. My Premier Service training and experience enables me to deliver this type of service to ensure not only the success of your real estate transaction, but also the quality of your experience. Through Premier Service, I Will: Listen to your needs. I will deliver a service experience based on your needs and desires. Establish clear communications. I will explain the roles I play in the sale of your home or purchase and how we will work together including how you would like to be communicated with. Commit in writing. I will sign a service commitment as my promise to deliver on those expectations. Perform the service. I will deliver on my written commitment and if I don’t you may cancel your agreement with me. Solicit your feedback. You will receive a survey to complete after the transaction that will be used to measure and evaluate my performance. I have three roles to fill as your REALTOR®: As your Trusted Adviser, I will use my specialized knowledge and training to help make sense of the complex home buying and selling process. I will listen to your goals and recommend the right resources to help you reach them. As your Skilled Negotiator, I will effectively manage the buying and selling process to help you achieve your goals. I will be committed to helping you get the best possible price, with the most favorable terms, in the shortest period of time and with the least amount of headaches! As your Expert Facilitator, I will help make things happen for you. I will work to put sales together that stay together. I will offer you outstanding customer service, my personal expertise and a range of quality real estate resources, be it relocation, mortgage or financial services, or trades people you can trust. I am committed to giving you unparalleled service, promises without consequences for failure are worthless, I adamantly believe in accountability. Real Estate is my profession, my business and how I support my family; that is why I back my promises with a personal guarantee. This client centric focus is a distinct "Point of Difference" between my competitors and myself that you will benefit from. Here is a partial list of some of the experience and qualities I bring to the table:
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