CasaCafe: PASADENA and SAN GABRIEL VALLEY Homes and Real Estate For Sale

What to Expect When You Work With West…

My pledge to you is to give you Client Centric Service (service that specifically focuses on the needs of the individual client) that combined with my years of experience and being a certified premier service professional will be a refreshing difference from what you would expect.

What is Premier Service? Premier Service is an innovative way of doing business that sets me apart from my competitors while giving you the value and attention that you deserve.

My Premier Service training and experience enables me to deliver this type of service to ensure not only the success of your real estate transaction, but also the quality of your experience.

Through Premier Service, I Will:

Listen to your needs. I will deliver a service experience based on your needs and desires.

Establish clear communications. I will explain the roles I play in the sale of your home or purchase and how we will work together including how you would like to be communicated with.

Commit in writing. I will sign a service commitment as my promise to deliver on those expectations.

Perform the service. I will deliver on my written commitment and if I don’t you may cancel your agreement with me.

Solicit your feedback. You will receive a survey to complete after the transaction that will be used to measure and evaluate my performance.

I have three roles to fill as your REALTOR®:

As your Trusted Adviser, I will use my specialized knowledge and training to help make sense of the complex home buying and selling process. I will listen to your goals and recommend the right resources to help you reach them.

As your Skilled Negotiator, I will effectively manage the buying and selling process to help you achieve your goals. I will be committed to helping you get the best possible price, with the most favorable terms, in the shortest period of time and with the least amount of headaches!

As your Expert Facilitator, I will help make things happen for you. I will work to put sales together that stay together. I will offer you outstanding customer service, my personal expertise and a range of quality real estate resources, be it relocation, mortgage or financial services, or trades people you can trust.

I am committed to giving you unparalleled service, promises without consequences for failure are worthless, I adamantly believe in accountability. Real Estate is my profession, my business and how I support my family; that is why I back my promises with a personal guarantee. This client centric focus is a distinct "Point of Difference" between my competitors and myself that you will benefit from.

Here is a partial list of some of the experience and qualities I bring to the table:

REALTOR® since 1993
Graduate Real Estate Institute® (GRI)
e-PRO®
California Association of Realtors (CAR) Approved Mediator
Completed CAR/Pepperdine School of Law Mediation-Negotiation training.
Certified CAR Professional Standards & Ethics Instructor
CAR State Director: 99-present
CAR Professional Standard Committee: Vice Chair 08, Chair 10
CAR Local Government Forum: Vice Chair 11
CAR MLS Business & Technology Committee: Member 01-present
CAR Membership Committee: Vice Chair 06, Chair 07
CAR zipForm Advisory Committee: 00-Present
CAR Standard Forms Advisory Committee: 09
CAR Communications Advisory Committee: 11 (Liaison to NAR Communications Committee)
National Association of Realtors (NAR) Director: 11
NAR Communications Committee: 11
Pasadena-Foothills Association of Realtors Board of Directors: 98-02, 05-10
President, Pasadena-Foothills Association of Realtors: 09
President Elect, Pasadena-Foothills Association of Realtors: 08
Vice President, Pasadena-Foothills Association of Realtors: 99 & 07
Treasurer, Pasadena-Foothills Association of Realtors: 00-02
Immediate Past President, Pasadena-Foothills Association of Realtors: 10
Grievance Committee Chair, Pasadena-Foothills Association of Realtors: 01-08, 11
Realtor of the Year, Pasadena-Foothills Association of Realtors: 02 (note, this award may only be received once)
Pasadena-Foothills Association of Realtors Charitable Foundation Board of Directors: 06-present
Manager of an office of 40 agents/Supervising an average of 200 transactions a year for over nine years and in charge of managing solutions to transactional differences.
City of South Pasadena, Cultural Heritage Commission-Commissioner: 11-13 (Appointed 3 year Term)
In my prior career I was a public relations director for a company and possess extensive marketing and promotional skills. I additionally teach a class for my company on how to market with a purpose as well as how to be client centric.

Thank you for visiting my site, I am looking forward to serving you. Have a Blessed Day...West

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